Team Lead, Member Administration - Group Administration


Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted Jun 14, 2019
Profession Customer Service
Career Level(s) Experienced (Non Manager)
Job Type(s) Permanent, Full Time
Education Level(s) Certificate, Diploma, Bachelors
Job ID job-9583

Position Summary

At Alberta Blue Cross, we are dedicated to exceptional customer experience and community leadership.  We’re committed to providing the best health coverage for our members and take an active role in promoting the wellness of Albertans.  We believe in what we do, and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth. If you’re excited about our brand and the contributions we make to the province, then we’d love for you to join our team!


Alberta Blue Cross has an immediate opening for an enthusiastic, team-oriented, results-driven Team Lead for Electronic Administration, reporting to the Team Manager. The ideal candidate is a natural collaborator with a great attitude, work ethic and ability to see things from a customer’s perspective and experience.  The successful candidate must have proven leadership capacity, exemplary interpersonal skills, strong problem-solving skills, effective research and analytical approaches, technical savviness, and a strong commitment to exceptional client services.


  • Ensures continuous communication with employees by sharing any changes to service directives, policies, procedures, or contract provisions.
  • Supports and facilitates the transition of new and existing groups to the electronic administration system.
  • Opportunity to be innovative and creative within a variety of capacities and operational functions.
  • Introduces and monitors quality assurance control standards and maintains daily turnaround benchmarks.  Prepares reports as required.
  • Provides application expertise to both internal and external customers.  Identifies enhancements to existing processes to meet the changing needs of our clients.
  • Gathers requirements and information from external clients to ensure their electronic needs can be met.
  • Creates a positive working environment within the team.
  • Represents Electronic Administration and presents issues and solutions with external group customers as requested and required.  Must be experienced in leading meetings.
  • Ensures delivery of a consistently superior customer service experience and acts as a communication conduit.
  • Provides support to corporate initiatives and projects.


  • A post-secondary degree, diploma or prior experience in either administration, business or technology.
  • Minimum of five years’ experience in a corporate customer-centric environment.
  • Proven experience working with various internal and external stakeholders to achieve objectives; demonstrated outstanding interpersonal skills in the area of customer service.
  • Demonstrated ability to successfully support clients and key stakeholders over the phone.
  • Demonstrated excellence in accuracy and multi-tasking under tight time frames and heavy workload.
  • Demonstrated ability to deal with change and excel in high-stress situations.
  • Excellent relational skills coupled with strong skills in verbal and written communication.
  • Demonstrated problem-solving and decision-making capabilities as well as strong organizational skills.
  • Proficiency with Microsoft Office (Excel, Word) and WebEX is an asset.
  • Experience or knowledge of the insurance industry is an asset.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. This position will remain open until a suitable candidate is selected.  If you have the qualifications we are looking for, apply online at

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