Provider Services Lead– Health Services


Openings 1
Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted May 09, 2017
Profession Health
Career Level(s) Experienced (Non Manager)
Job Type(s) Permanent, Full Time
Education Level(s) Not Specified
Job ID job-9097

Position Summary

At Alberta Blue Cross, we do things a bit differently. Our vision, dedication to customer service and community leadership set us apart from the rest. We’re committed to providing the best health coverage for our members and take an active role in promoting the wellness of all Albertans. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and regularly provide opportunities for training and career growth. If you’re excited about our brand and the contributions we make to the province then we’d love for you to join us!


Alberta Blue Cross has an immediate opening for an imaginative, enthusiastic and resourceful Provider Services Team Lead to join our Health Services department. The ideal candidate will be a strong conceptual thinker who not only executes assigned tasks but contributes to the overall creative process.

The overall responsibility in this position is to provide exceptional service to internal and external customers using exemplary interpersonal skills, and strong problem-solving abilities. The primary role of this position is the development of strong business relationships with the health provider community both inside and outside the province of Alberta. You will also be responsible for coordinating call center staff in their handling of provider inquiries. This position reports to the Team Manager of Provider Services.


  • Engage the health provider community to develop meaningful, lasting business relationships.
  • Research out-of-the-box concepts and be open to providing and receiving feedback.
  • Involved in projects that involve creating engaging content, delivering high impact presentations, developing communication and training material to support provider relations function.
  • Provide support and assistance to the team in the handling of duties and inquiries.
  • Work independently and as part of the team to encourage a positive environment.
  • Sharing ideas from the brainstorming stage through to implementation and are able to clearly articulate your creative process and communicate the logic.
  • Research and compile information from various sources to identify gaps in provider engagement and connectivity and identify plans to improve results.
  • Report, in documented form, the success rate of several strategies employed to develop and grow provider registration.  This will include the creation, tracking and maintaining out of province provider data.
  • Ensure turnaround standards are met through effective utilization of both resources and systems.
  • Keep staff informed on changes or updates in procedures and policies, manage complex issues/files and maintains business process documentation.
  • Make suggestions to improve workflows, processes and strategies, where applicable.
  • Other duties as required.


  • Knowledge of Alberta Blue Cross health plan designs and provider scope of practice across a variety of health professions is an asset.
  • Ability to be innovative and demonstrate attention to detail.
  • Demonstrated excellence in verbal communication and listening skills.
  • Demonstrated initiative, results orientation and dedication to continuous improvement.
  • Requires excellent decision making skills. 
  • Ability to work under pressure.
  • Strength in the areas of flexibility and self motivation
  • Computer literacy and experience with a variety of software programs, such as Microsoft Office.
  • Demonstrated ability to work with minimal supervision and within a team environment.
  • Demonstrated ability to successfully support clients and key stakeholders over the phone.
  • Willingness to work scheduled shifts within business hours of 8:00 a.m. and 5:00 p.m., and to work extra hours and overtime hours as needed.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. This position will remain open until a suitable candidate is selected.  If you have the qualifications we are looking for, please apply online at

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