Sales Representative – Individual Products

Details

Openings 1
Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted Jun 05, 2017
Profession Sales
Career Level(s) Entry Level
Job Type(s) Permanent, Full Time
Education Level(s) Not Specified
Job ID job-9110

Position Summary

FUNCTION:

Alberta Blue Cross is currently seeking enthusiastic individuals to join our growing Individual Products Sales department. In our Edmonton call centre, the focus is customer experience and strong relationship building. You are an ambassador on the behalf of Alberta Blue Cross. You will handle incoming customer inquiries from multiple sources as well as seeking opportunities for valuable customer touch points. These will be opportunities to promote our health and dental benefit plans over the telephone. You will assess individual needs and offer client-focused solutions while generating business on behalf of Alberta Blue Cross. The successful candidate will be passionate about providing exceptional customer experiences on a daily basis.

QUALIFICATIONS:

  • A strong desire to succeed and is driven by individual results within a team based environment.
  • Obtaining Accident & Sickness and Life License by successfully completing the Life License Qualification Program (LLQP) and subsequent exams.
  • Must successfully complete a criminal background check.

DUTIES AND RESPONSIBILITIES:

  • Answer approximately 25 inbound sales calls per day.
  • Assessing client needs
  • Follow-up with all clients that have expressed an interest in our products.
  • Respond to internet and direct mail sales inquiries.
  • Providing clients complete support throughout the benefits application process.
  • Meet personal and team sales targets
  • Acts as a liaison between clients and all internal departments including Medical Underwriting and Administration.
  • Ensures turnaround standards are met through effective utilization of both resources and systems.
  • Manages complex issues/files as required.
  • Assists in new staff training.
  • Occasional travel to represent Alberta Blue Cross at industry relevant Trade Shows in Alberta.

SKILLS AND KNOWLEDGE:

  • Excellent communication skills focused on building and maintaining strong customer relationships.
  • Goal orientated
  • Proven commitment to the delivery of superior customer service.
  • Positive attitude and productive, professional and courteous manner
  • Self-directed with a strong sense of accountability.
  • Outstanding time management skills with the ability to multi-task.
  • Commitment to maintaining a strong team environment.
  • Excellent interpersonal and verbal communication skills.
  • Decision making, problem solving and conflict resolution skills.
  • Must be able to work under pressure, manage stress with a high tolerance and maintain composure.

This is a full time position targeted first year compensation of $50,000, includes base salary plus incentive bonuses.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment.  This position will remain open until a suitable candidate is selected.  If you have the qualifications we are looking for, please submit your resume and to www.ab.bluecross.ca.


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