Travel Specialist - Individual Products Travel

Details

Openings 1
Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted Jan 03, 2018
Profession Customer Service
Career Level(s) Experienced (Non Manager)
Job Type(s) Permanent, Full Time
Education Level(s) Not Specified
Job ID job-9221

Position Summary

FUNCTION:

The Travel Specialist position exists in a call centre environment and is responsible for responding to incoming calls from customers who have expressed an interest in Alberta Blue Cross’ emergency medical travel plans. The Travel Specialist is expected to respond to all inquiries quickly, effectively and in a manner which preserves the company’s excellent reputation.

Alberta Blue Cross is able to accommodate a Work from Home Program, in-house training prior to working from home provided. Please specify if your preference is to work from home.

DUTIES AND RESPONSIBILITIES:

  • Responsible for the sale and promotion of the various emergency medical travel plans.
  • Responds to telephone inquiries and correspondence from Individual Products Travel members.
  • Follows up customer inquiries to ensure complete handling of the caller's requests.
  • Prepares correspondence and amendments relating to each individual customer.
  • Makes suggestions for ways of improving work flows and processes.
  • Meet personal and team sales targets.
  • Performs other duties as required.

SKILLS AND KNOWLEDGE:

  • Requires superior customer service skills.
  • Experience in the travel industry or call centre environment would be an asset.
  • Must possess effective listening and problem solving skills.
  • Must be able to convey and comprehend product detail to meet customer needs.
  • Thrives in a busy environment and is goal oriented.
  • Positive attitude and productive, professional and courteous manner.
  • Commitment to maintaining a strong team environment.
  • Capable of dealing effectively with the public and fellow employees.
  • Must be able to cope under pressure and be well organized with strong attention to detail.
  • Must have a pleasant telephone manner.
  • Basic proficiency in Microsoft Office products is also a must.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. This position will remain open until a suitable candidate is selected.  If you have the qualifications we are looking for, please apply online at www.ab.bluecross.ca


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