Client Care Specialist - Group Sales Calgary

Details

Openings 1
Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted Feb 07, 2018
Profession Sales
Career Level(s) Entry Level, Experienced (Non Manager)
Job Type(s) Permanent, Full Time
Education Level(s) Not Specified
Job ID job-9260

Position Summary

FUNCTION:

The Client Care Specialist has one of the most important roles in our Group Sales area – ensuring the customer experience is positive and in keeping with the reputation our brand has established and to  provide support for Group Sales Representatives in pursuing new business opportunities while focusing on the service and retention of existing group client business.

DUTIES AND RESPONSIBILITIES:

  • Provides ongoing client services to the Group Sales Representative’s book of business including assisting in account enrollments, plan revisions and policy renewals
  • Ensures prompt follow-up to all requested service.
  • Set priorities, plan and coordinate work activities to complete work efficiently and obtain and manage resources so that work objectives are accomplished on time and within budget.
  • Identifies problems, recognize the causes within a reasonable time period and identify potential solutions
  • Performs telephone, in-person and online service calls or visits to assigned accounts.
  • Provides benefits and administrative proposals and/or presentations to existing and prospective clients, looking for opportunities to add new lines of benefits.
  • Provides back up support for Sales Representatives during absences.

SKILLS AND KNOWLEDGE:

  • Must possess the ability to attend to and demonstrate an understanding of key pieces of spoken information, separating the relevant from irrelevant, in one-on-one and group situations
  • Must be able to understand the perspective and requirements of the customer, both internal and external, including willing to do what it takes to serve the customer to meet or exceed their expectations and anticipating future needs of the customer
  • Must act as a professional, responding to questions honestly advising peers and supervisors in a candid, straight forward manner
  • Must have the ability to shift back and forth efficiently between two or more activities or sources of information, including using information from more than one source, rather than concentrating on one task while filtering out distractions.
  • Must have the ability to understand complex situations or information, analyze facts, or recognize trends to identify effective and practical ways to handle the situation or information.
  • Must have strong organizational and presentation skills
  • Must possess the ability to speak clearly and concisely with customers, co-workers, supervisors or other employees, in one-on-one or small group settings.
  • Must possess strong interpersonal skills demonstrated by strong relationship building skills coupled with excellent customer service aptitude

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. This position will remain open until a suitable candidate is selected.  If you have the qualifications we are looking for, please apply online at www.ab.bluecross.ca


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