Technical Analyst - Desktop Computing and Management

Details

Openings 1
Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted Oct 03, 2018
Profession Information Technology
Career Level(s) Experienced (Non Manager)
Job Type(s) Permanent, Full Time
Education Level(s) Certificate, Diploma
Job ID job-9401

Position Summary

FUNCTION:

Reporting to the Team Manager of DCM, the Technical Analyst will provide support to the Infrastructure and Operations department, internal employees and remote contractors. A high level of service quality is expected, which involves both relationship- building and technical skills.

DUTIES AND RESPONSIBILITIES:     

  • Dispatched by the Service Desk to resolve hardware and/or software desktop incidents
  • Collaboration with other I & O staff on the resolution of more involved incidents
  • Support devices including PC’s, monitors, printers, scanners, laptops, smart phones and other smart devices
  • Preparation of desktop hardware for deployment and the installation and maintenance of software on desktops
  • Setting up new users and installing software packages from SCCM
  • Creation of documentation for use by Service Desk and DCM analysts
  • Provide after hours on call support, when scheduled
  • Participation in projects as required
  • Minimal travel may be required

SKILLS AND KNOWLEDGE:

  • A minimum of one year’s previous experience is required
  • Completion of Information Technology program or equvilenet education is required
  • Must be customer oriented, responsive and patient to deal with customers of varying technical abilities
  • Must have strong problem-solving skills and the ability to work through problems to find solutions
  • Must be able to work effectively under pressure
  • Must be self-motivated
  • Must be able to follow existing processes and procedures
  • Must work well in a team-oriented environment
  • Desire for continuous learning and new challenges
  • Familiarity with Windows 7 and 10, MS Office and SCCM

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. This position will remain open until a suitable candidate is selected. If you have the qualifications we are looking for, please submit your resume online to www.ab.bluecross.ca


< < Back