Team Lead - Health Services - One Year Maternity Leave


Openings 1
Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted Jan 28, 2019
Profession Health
Career Level(s) Experienced (Non Manager), Team Manager / Manager
Job Type(s) Full Time, Temporary/Fixed Term
Education Level(s) Certificate, Diploma
Job ID job-9504

Position Summary

With the guidance of the Team Manager, the Team Lead is responsible for coordinating with coordinators for effective and efficient support to the provider services community, while maintaining a positive image to other departments. The successful candidate will have exemplary interpersonal skills, proven leadership capacity, strong problem-solving ability, effective research and analytical approaches and commitment to providing exceptional service.


  • Ensures turnaround standards are met through effective utilization of both resources and systems
  • Handles and distributes work received from other teams 
  • Provides support and assistance to coordinators in the handling of duties and inquiries
  • Investigates and responds to escalated requests
  • Manages complex issues/files and updates staff and team manager as required
  • Keeps staff informed on changes in procedures and policies and maintains business process documentation
  • Performs internal quality checks on processes and recommends changes that would increase efficiency
  • Cross-training opportunities within the Health Services department
  • Identifies and brings forward system issues
  • Assists the team manager in coordinating new staff training
  • Scheduling in accordance with departmental policy and with team manager sign-off
  • Acts as a liaison with all internal departments
  • Participates in various work groups and projects as assigned by the Team Manager


  • Demonstrated leadership abilities
  • Proven commitment to the delivery of superior customer service
  • Self-directed with a strong sense of accountability and capable of working with minimal supervision
  • Time management skills with the ability to multi-task
  • Excellent interpersonal, verbal, written and presentation skills
  • Strength in planning, organizing and delegating
  • Decision making, problem solving and conflict resolution skills
  • Must be able to work under pressure, manage stress with a high tolerance and maintain composure
  • Proficient in working with the Microsoft Office Suite, including Excel
  • Strength in the areas of flexibility and innovation

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment.  This position will remain open until a suitable candidate is selected.  If you have the qualifications we are looking for, please submit your resume and salary expectations to .


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