Junior Enrolment Coordinator - Group Enrolment


Openings 1
Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted Feb 19, 2019
Profession Administrative
Career Level(s) Entry Level, Experienced (Non Manager)
Job Type(s) Permanent, Full Time
Education Level(s) High School, Certificate, Diploma
Job ID job-9516

Position Summary


Under the direction of the Team Manager, this career minded individual will be responsible for administrative tasks and assisting in day to day on-boarding/revising of group plans, ensuring accurate and timely service for our group enrolment customers.


  • Interpretation of previous carrier’s and other Blue Cross Plans contract on non-standard benefit plans and translation of benefit plan designs to our internal enrolment forms and national enrolment forms.
  • Enrols group benefits for groups according to internal enrolment forms, master application or revision applications on the relevant systems.
  • Handles, investigates and resolves complex or problematic enrolment issues or inquiries.
  • Communicates to provide direction and instructions to fellow team members and internal departments.  Ensure the needs and expectations of all our customers, whether internal or external, are met.
  • Liaises with other departments regarding corporate or non-standard group benefits to ensure all parties are aware of any unique aspects of a group’s benefits or administration requirements.
  • Verification of group benefit enrolments and changes processed by fellow coordinators.
  • Monitors existing procedures to ensure continued efficiency and to identify improvement opportunities.
  • Assign incoming files to other coordinators in tracking system.
  • Monitor and assign email inquiries sent to the shared inquiries inbox.


  • Preferred minimum of four years related experience with a good general knowledge of insurance industry practices.
  • Will ideally have a strong knowledge of Alberta Blue Cross plans, benefits, contracts, systems and processes.
  • Demonstrated commitment to excellent customer service.
  • Requires strengths in the area of flexibility, innovation and independence.
  • Exceptional interpersonal skills.
  • Demonstrated ability to work in a team.
  • Demonstrated planning and organizational skills.
  • Demonstrated analytical and problem solving skills.
  • Strong written and verbal communication skills.
  • Demonstrated proficiency in Microsoft office products.
  • Post secondary education would be preferred.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. This position will remain open until suitable candidates are selected.  If you have the qualifications we are looking for, please apply online at www.ab.bluecross.ca


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