Manager – IT Infrastructure & Operations

Position Summary

FUNCTION:

Infrastructure & Operations plays a key role in the delivery of IT services at Alberta Blue Cross. Under direction of the Director, the Manager is responsible for a portfolio of IT services and to lead Team Managers and their teams in the successful delivery of the services.

 DUTIES AND RESPONSIBILITIES:

• Accountable for the end to end operational portfolio management.
• Responsible for tactical/operational plans to support projects and operational initiatives.
• Responsible for portfolio budget, variance tracking, and forecasting.
• Responsible to recruit and mentor team members into a positive environment in partnership the Team Manager, with the goal of building and retaining innovative and engaged high performance teams.
• Responsible for the performance, availability, capacity, change, and major incident management of mission critical services in a 24x7 operational environment.
• Participates in on-call rotation for major incidents.
• Lead projects within, and across, portfolios in alignment with the corporate project management methodology.
• Build and maintain effective customer and vendor relationships by understanding related business strategies and operational goals.
• Communicate effectively with various levels of management and executive and provide exceptional customer service to all stakeholders.

 SKILLS AND KNOWLEDGE:

• Degree or diploma in computer science or a related program.
• 5+ years of direct leadership experience managing teams responsible for IT infrastructure related project and operations.
• Demonstrated experience managing cross-functional projects, enterprise-level technology rollouts, and operational initiatives.
• Demonstrated strengths in negotiation, budgeting, planning, organizing, and delegating.
• Strong analytical and problem-solving skills including superior critical thinking skills with decision-making confidence.
• Ability to deal with stressful situations and conflicting priorities professionally.
• Exceptional interpersonal skills coupled with strong verbal and written communication and demonstrated commitment to customer support.
• Strong presentation skills including ability to present technical material to audiences with varying degrees of technical competence.
• Formal training and experience in ITIL/ITSM including process design, implementation, and continuous improvement is an asset.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. This position will remain open until a suitable candidate is selected. If you have the qualifications we are looking for, please apply online at www.ab.bluecross.ca.