Manager – IT Infrastructure & Operations


Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted Jul 17, 2019
Profession Information Technology
Career Level(s) Team Manager / Manager
Job Type(s) Permanent, Full Time
Education Level(s) Diploma, Bachelors
Job ID job-9521

Position Summary


Infrastructure & Operations plays a key role in the delivery of IT services at Alberta Blue Cross. Under direction of the Director, the Manager is responsible for a portfolio of IT services and to lead Team Managers and their teams in the successful delivery of the services.


  • Accountable for the end to end operational portfolio management.
  • Responsible for tactical/operational plans to support projects and operational initiatives.
  • Responsible for portfolio budget, variance tracking, and forecasting.
  • Responsible to recruit and mentor team members into a positive environment in partnership the Team Manager, with the goal of building and retaining innovative and engaged high performance teams.
  • Responsible for the performance, availability, capacity, change, and major incident management of mission critical services in a 24x7 operational environment.
  • Participates in on-call rotation for major incidents.
  • Lead projects within, and across, portfolios in alignment with the corporate project management methodology.
  • Build and maintain effective customer and vendor relationships by understanding related business strategies and operational goals.
  • Communicate effectively with various levels of management and executive and provide exceptional customer service to all stakeholders.


  • Degree or diploma in computer science or a related program.
  • 5+ years of direct leadership experience managing teams responsible for IT infrastructure related project and operations.
  • Demonstrated experience managing cross-functional projects, enterprise-level technology rollouts, and operational initiatives.
  • Demonstrated strengths in negotiation, budgeting, planning, organizing, and delegating.
  • Strong analytical and problem-solving skills including superior critical thinking skills with decision-making confidence.
  • Ability to deal with stressful situations and conflicting priorities professionally.
  • Exceptional interpersonal skills coupled with strong verbal and written communication and demonstrated commitment to customer support.
  • Strong presentation skills including ability to present technical material to audiences with varying degrees of technical competence.
  • Formal training and experience in ITIL/ITSM including process design, implementation, and continuous improvement is an asset.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. This position will remain open until a suitable candidate is selected. If you have the qualifications we are looking for, please apply online at

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