Senior Technical Analyst - DCM, Infrastructure and Operations (I&O)


Openings 1
Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted Apr 02, 2019
Profession Information Technology
Career Level(s) Experienced (Non Manager)
Job Type(s) Permanent, Full Time
Education Level(s) Diploma, Bachelors
Job ID job-9547

Position Summary

Alberta Blue Cross has an opportunity for a Senior Technical Analyst. Reporting to the Team Manager of Desktop Computing and Management (DCM), the Senior Technical Analyst will provide technical support to the I & O department, internal employees and remote contractors. A high level of service quality is expected, which involves both relationship-building and technical skills.


  • Tier 3 support of application or windows related issues.
  • Working with Microsoft System Center Configuration Manager (ConfigMgr) to create packages to be deployed to users.
  • Support and maintain ConfigMgr infrastructure, ConfigMgr task sequences, Microsoft Windows Server Update Services (WSUS), Azure AD, Microsoft Intune and Office 365
  • Creating and supporting Windows group policies.
  • Working with VMWare vSphere and Citrix XenDesktop to support our VDI’s and remote user infrastructure.
  • Completing support tickets from the Service Desk and resolving production issues.
  • Installation of software and troubleshooting of software related issues.
  • Using superior customer service skill to resolve complex software issues.
  • Creation of documentation.
  • Build and maintain effective relationships with customers and peers.
  • Provide after hours on call support, when required.


  • A minimum of five years previous experience is required.
  • Completion of Information Technology degree or diploma or equivalent education is required.
  • Must be customer oriented, responsive and patient to deal with customers of varying technical abilities.
  • Self-motivated, strong problem-solving skills and able to work effectively under pressure.
  • Works well in a team-oriented environment.
  • Personable, able to interact well with others.
  • Desire for continuous learning and new challenges.
  • Microsoft certification an asset.
  • In depth knowledge with Windows 7&10, Citrix, VMWare, MS Office 365, Active Directory, SCCM, PowerShell, Windows Group Policy, Config Mgr.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment.  This position will be open until suitable candidates are selected.  If you have the qualifications we are looking for, please submit your resume and salary expectations to

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