Team Manager, Networks & Telecommunications – Information Technology


Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted May 06, 2019
Profession Information Technology
Career Level(s) Team Manager / Manager
Job Type(s) Permanent, Full Time
Education Level(s) Diploma, Bachelors
Job ID job-9566

Position Summary


The Networks & Telecommunications team plays a key role in the delivery of IT services at Alberta Blue Cross.  This dynamic team is responsible for the planning, implementation and management of enterprise networks, telecommunications and security infrastructure.

The Team Manager of Networks & Telecommunications, under the supervision of the Manager of Networks and Infrastructure Systems, will be responsible to sustain a supportive team-focused environment, which enables staff to develop and maintain sound operational practices. 


  • Provide day-to-day operational management overseeing the installation, configuration, monitoring, and maintenance of enterprise network, security and telecommunications infrastructure including supporting contact centre applications.
  • Lead and participate in projects within and across the IT division following the corporate project management methodology.
  • Provide guidance required by staff and customers in implementing stable technical solutions.
  • Recruit, train, mentor and coach team members in partnership with the Manager of the team, with an end goal of retaining a work force of the highest quality for both the team and the company.
  • Allocate team resources and expertise required by both operational and project based initiatives.
  • Create a positive working environment for the team, which inspires high productivity and cohesive team work.
  • Demonstrate commitment to performance management and staff development through annual performance reviews, career development and training plans for team members.
  • Encourage and enforce quality control for all standard operating procedures used by the team.
  • Encourage and enforce compliance to existing department-level processes such as time tracking and change management.
  • Manage the delivery of effective resolutions when concerns or performance issues arise from within the team, business and support areas, or external clients.
  • Keep abreast with technologies for which this team is responsible for.
  • Build and maintain effective relationships with customers, peers, and vendors and service providers.
  • Participate in an on call 24/7 rotation for escalation management (approximately every six weeks).


  • A related two-year technical diploma or degree from a recognized post secondary institute is required.
  • A minimum of three years of direct leadership experience managing technical teams in the IT industry is required, including HR responsibilities.
  • Demonstrated experience with enterprise network, telecommunications and security infrastructure is recommended.
  • Demonstrated strengths in planning, organizing, and delegating.
  • Strong analytical and problem-solving skills to support informed decision making.
  • Demonstrated strategic thinking abilities (e.g. vision and innovation).
  • Highly adaptable to operate in a rapidly changing environment.
  • A high degree of self-awareness and understanding of impact on people.
  • Decision-making confidence.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong presentation skills, being able to present technical material to various levels of audiences within the organization.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. This position will remain open until a suitable candidate is selected. If you have the qualifications we are looking for, please apply online at


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