Individual Products Administrator Work from Home


Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted May 09, 2019
Profession Administrative
Career Level(s) Entry Level
Job Type(s) Permanent, Full Time
Education Level(s) Not Specified
Job ID job-9568

Position Summary


Alberta Blue Cross has an immediate opening for a permanent full-time Administrator in our Individual Products Administration department. In our Edmonton office, the focus is customer experience and retention. You are an ambassador on the behalf of Alberta Blue Cross. You will handle incoming customer inquiries from multiple sources and also touch base with existing customers. The successful candidate will be passionate about providing exceptional customer experiences on a daily basis. After comprehensive training and experience in the role, this position will be a work from home position.


  • Accurately prepares all customer correspondence relating to individual health plans according to established policies and procedures.
  • Respond to telephone inquiries and correspondence from Individual Products members; utilizing strong listening and problem solving skills.
  • Accurately processes new application enrolments, payments and amendments to the Individual health plan.
  • Updates appropriate systems in relation to individual health plans.
  • Researches and analyzes problems independently and determines appropriate resolution.
  • Performs other duties as required.


  • Proven commitment to the delivery of superior customer service.
  • Excellent communication skills focused on building and maintaining strong customer relationships.
  • Positive attitude and productive, professional and courteous manner.
  • Self-directed with a strong sense of accountability.
  • A high degree of accuracy and attention to detail is required.
  • Requires strong organizational skills.
  • Must have excellent time management skills.          
  • Must work effectively with customers and fellow employees in a team environment.
  • Must possess excellent customer service skills.
  • Demonstrated ability to cope in a fast paced work environment.
  • Requires strengths in the area of flexibility, innovation and independence.
  • Requires excellence in the areas of decision-making, problem-solving and conflict resolution skills.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. This position will remain open until a suitable candidate is selected.  If you have the qualifications we are looking for, please apply online at

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