Accounts Receivable Administrator - Government Administration

Details

Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted Jul 05, 2019
Profession Accounting / Finance
Career Level(s) Entry Level, Experienced (Non Manager)
Job Type(s) Permanent, Full Time
Education Level(s) High School, Certificate, Diploma, Bachelors
Job ID job-9596

Position Summary

FUNCTION:

The Government Administration department is responsible for providing our government customers with administrative support in the enrolment and accounts receivable areas.  The Accounts Receivable Administrator manages customer accounts and acts as a direct resource to external customers by handling telephone and web inquiries.

DUTIES AND RESPONSIBILITIES:

  • Provides prompt and professional customer services by responding to telephone and web inquiries from program participants regarding all aspects of their payment history.
  • Responsible for accurately and efficiently processing payments and updating the appropriate accounts.
  • Provides quality service to internal departments on issues related to enrolment, payments, and administration of the government programs. 
  • Assists with daily exception updates from eligibility transactions. This involves independent research and problem-solving in order to reach a resolution. Timelines for addressing exceptions are critical.
  • Displays flexibility and versatility in performing other functions as required by the department.
  • Make suggestions to improve workflows and processes.

 SKILLS AND KNOWLEDGE:

  • Previous experience utilizing superior listening and verbal communication skills to deliver a positive customer experience.
  • Must be self-motivated and maintain a positive attitude.
  • Must be able to deal effectively with the public, peers, supervisors, and co-workers.
  • Strong attention to detail and a desire for continuous learning.
  • Ability to follow directions and work within established department guidelines.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. This position will remain open until a suitable candidate is selected.  If you have the qualifications we are looking for, apply online at www.ab.bluecross.ca.


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