System Analyst (COTS) - Information Technology


Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted Jul 31, 2019
Profession Information Technology
Career Level(s) Experienced (Non Manager)
Job Type(s) Permanent, Full Time
Education Level(s) Diploma, Bachelors
Job ID job-9610

Position Summary

Enthusiastic. Accurate. Team-Oriented. Collaborative. Systematic. Courteous. Careful. Pleasant. Inquisitive. Analytical.

Do some or all of those words describe your personality?

We are looking for two unique individuals to join our IT Team who are great with both business partners and at solving technical challenges, and have the innate ability to flip back and forth seamlessly.

If you are a natural problem solver who is fluent in speaking both “tech” and “user” this may be an excellent opportunity for you.

At Alberta Blue Cross, we are dedicated to exceptional customer experience and community leadership.  We are committed to providing the best health coverage for our members and take an active role in promoting the wellness of all Albertans.  We believe in what we do and place trust in our employees to deliver our vision.

What you’ll do:

  • Work proactively with Business Units to ensure software solutions are maintained and updated in a timely manner as required.
  • Respond to requests from business areas to modify or expand the capabilities of the application solutions as prioritized by management. 
  • Liaise with external vendors and experts to plan and implement software upgrades and identify possible improvements to the tools.
  • Communicate effectively with your team, team manager, other technical teams and business customers.
  • Produce and maintain program code (mostly PL/SQL and Java) and documentation.
  • Understand, design, build and test business requested changes.
  • Troubleshoot and resolve issues.
  • Design and build data interfaces and extracts.
  • Prepare functional specifications for user sign-off.
  • Review requirements with business users and provide time estimates for task completion.
  • Provide second tier technical support for COTS applications.
  • Collaborate with business analysts, architects, and users on discovering and enhancing system capabilities.
  • Analyze application and workflow issues and review process requirements with the users.
  • Assess the root cause of issues and recommend changes.
  • Perform systems testing with both IT and business customers.
  • Prepare documentation and instructions for the execution of application programs.
  • Work as part of a project team as required.
  • Apply quality control standards.
  • Become a knowledge expert of the application environment, interdependencies, and integrations with other systems.
  • Follow Systems Development Life Cycle best practices.
  • Work collaboratively with multiple teams across the organization.
  • Provides on-call support (failures, issues, etc.) on an as needed basis.

What you’ll have

  • A bachelor’s degree or diploma in Computer Science or related technical discipline.
  • 2 to 4 years experience in:
    • Software, and/or tool implementation, upgrades or maintenance.
    • Supporting business units in the resolution of problems and/or enhancing application functionality.
    • Supporting COTS applications.
    • Working with external vendors.
  • Ability to write efficient, complex queries against very large data sets.
  • Exceptional consultation skills are critical, with the ability to convey technical ideas to both technical and non-technical audiences and contribute within a team environment.
  • Applied knowledge of Oracle development tools including PL/SQL, Java, Oracle ADF and/or J2EE
  • Completion of Oracle PL/SQL Developer Certified Associate would be considered an asset.
  • Working knowledge of database environments would be considered an asset.
  • Proven experience in Object Oriented, Relational and UML methodologies.
  • Strong interpersonal, verbal and written communication skills are required.
  • Exceptional planning, organizational, analytical, problem-solving and consultation skills are a must.
  • Demonstrated project leadership expertise would be highly beneficial.
  • Must be able to work effectively under pressure.
  • Demonstrated ability to quickly learn business applications.
  • Solid customer service and communication skills. Must be comfortable interacting with internal clients.
  • Knowledge and experience with applications such as Lawson HRIS, Prophix, Prodacapo, Kofax, SharePoint, Lyris, Workday, Moodle, Oracle WCC, FINEOS, and Microsoft Dynamics GP would be considered a strong asset.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. This position will remain open until August 14, 2019.  If you have the qualifications we are looking for, please apply online at

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