Call Centre Representative Part-Time- Work from Home - Individual Products Travel

Details

Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted Aug 01, 2019
Profession Customer Service
Career Level(s) Entry Level, Experienced (Non Manager)
Job Type(s) Permanent, Full Time
Education Level(s) High School, Certificate
Job ID job-9612

Position Summary

FUNCTION:

Under the guidance of the Individual Products Travel Manager, the Call Centre Representative is responsible for responding to incoming calls from customers who have expressed an interest in Alberta Blue Cross’ emergency medical travel plans. Call Centre Representatives are expected to respond to all telephone inquires quickly, effectively and in a manner which preserves the company’s excellent reputation. A comprehensive 4 month training program will be provided, Monday to Friday 9:00-4:00.

DUTIES AND RESPONSIBILITIES:

  • Responsible for the sale and promotion of the various emergency medical travel plans.
  • Responds to telephone inquiries and correspondence from Individual Products Travel members.
  • Follows up customer inquiries to ensure complete handling of the caller's requests.
  • Prepares correspondence and amendments relating to each individual customer.
  • Makes suggestions for ways of improving work flows and processes.
  • Performs other duties as required.

SKILLS AND KNOWLEDGE:

  • Requires superior customer service skills.
  • Experience in the travel industry or call centre environment would be an asset, but not required.
  • Must possess effective listening and problem solving skills.
  • Must be able to convey and comprehend product detail to meet customer needs.
  • Thrives in a busy environment.
  • Capable of dealing effectively with the public and fellow employees.
  • Must be able to cope under pressure and be well organized with strong attention to detail.
  • Must have a pleasant telephone manner.
  • Basic proficiency in Microsoft Office products is also a must.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. This position will remain open until a suitable candidate is selected.  If you have the qualifications we are looking for, please apply online at www.ab.bluecross.ca


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