Eligibility Services Administrator - Group Administration


Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted Aug 30, 2019
Profession Administrative
Career Level(s) Experienced (Non Manager)
Job Type(s) Permanent, Full Time
Education Level(s) High School, Certificate, Diploma
Job ID job-9623

Position Summary

At Alberta Blue Cross, we are dedicated to exceptional customer experience and community leadership.  We’re committed to providing the best health coverage for our members and take an active role in promoting the wellness of Albertans.  We believe in what we do, and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth. If you’re excited about our brand and the contributions we make to the province, then we’d love for you to join our team!


With the support of the Team Manager, this position is responsible for the administration of new and existing employer group business. This involves accurate and efficient enrolment of members into benefit plans, maintaining up-to-date records for existing clients and the researching of accounts when resolving issues. An additional critical component of this role is corresponding with clients and initiating contact when required to effectively manage the business processes.


  • Manage enrolments in accordance with established procedures and Group Administration standards with a high degree of accuracy and efficiency.
  • Research and compile information from various sources to resolve inquiries and enrolment discrepancies, consulting with senior staff if assistance is required
  • Provides support to the Contact Center, as needed with the goal of delivering exceptional client services.
  • Make suggestions to improve workflow and processes.
  • Contact Plan Administrators to obtain necessary information for enrolment processing. 
  • Collaborate with and assumes responsibilities for other group administrators in their absence.
  • Research and reconcile Group Statement of Accounts.
  • Represents Group Administration on projects, when required.


  • Proven experience working with various internal and external stakeholders to achieve objectives; demonstrated outstanding interpersonal skills in the area of customer service. Demonstrated ability to successfully support clients and key stakeholders over the phone.
  • Demonstrated excellence in accuracy and multi-tasking under tight time frames and heavy workload.
  • Demonstrated ability to work with minimal supervision and within a team environment.
  • Demonstrated ability to deal with change and excel in high-stress situations.
  • Excellent relational skills coupled with strong skills in verbal and written communication
  • Demonstrated problem-solving and decision-making capabilities as well as strong organizational skills.
  • Proficiency with Microsoft Office (Excel, Word) is an asset.
  • Experience or knowledge of the insurance industry is an asset.
  • Strong problem solving ability and strength in self-management.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a team-oriented environment. This position will remain open until suitable candidates are selected.  If you have the qualifications we are looking for, please apply online at www.ab.bluecross.ca.

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