Manager – Information Technology


Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted Nov 04, 2019
Profession Information Technology
Career Level(s) Team Manager / Manager
Job Type(s) Permanent, Full Time
Education Level(s) Diploma
Job ID job-9669

Position Summary


The IT Applications area plays a key role in the delivery of business services at Alberta Blue Cross. Under direction of the Director, the successful candidate will be responsible for a portfolio of business applications and services and will provide leadership, direction, and coaching to the portfolios’ Team Managers in the pursuit of service delivery excellence.

What you’ll do:

  • Accountable for end to end operational portfolio management.
  • Responsible for the performance, availability, capacity, change, and major incident management of mission critical business applications and services in a 24x7 operational environment including participation in the on-call rotation.
  • Responsible for tactical/operational plans to enable projects, operational initiatives, and systems support and to manage resource utilization to deliver on mandates.
  • Responsible to recruit and mentor team members in partnership with the Team Manager, with the goal of building and retaining innovative, engaged and high performing teams.
  • Provide oversight, career development, and supervisory functions for all direct reports.
  • Create and maintain a positive working environment in alignment with our core values.
  • Lead operational and corporate projects in alignment with our corporate project management methodology.
  • Ensure successful delivery of quality solutions that meet stakeholder expectations.
  • Build and manage effective customer and vendor relationships by understanding related business strategy, operational goals and managing expectations.
  • Communicate effectively with various levels of management and provide exceptional customer service to stakeholders at all levels.

What you’ll have:

  • Degree or diploma in computer science or a related program.
  • 5+ years of direct leadership experience managing application support teams through resource management, hiring, performance reviews, time management, and training plans.
  • Demonstrated experience managing cross-functional projects, enterprise-level service delivery and operational initiatives.
  • Demonstrated strengths in negotiation, budgeting, planning, organizing, and delegating.
  • Strong analytical and problem-solving skills including superior critical thinking skills and decision-making confidence.
  • Exceptional interpersonal skills coupled with strong verbal and written communication and demonstrated commitment to customer experience.
  • Strong presentation skills including ability to present technical material to audiences with varying degrees of technical competence.


Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. This position will remain open for 2 weeks closing on November 18, 2019. If you have the qualifications we are looking for, please apply online at

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