Team Lead - Group Billing


Location Name
Alberta Blue Cross - Edmonton
Edmonton, Alberta, CA
Date Posted Nov 05, 2019
Profession Administrative
Career Level(s) Experienced (Non Manager)
Job Type(s) Permanent, Full Time
Education Level(s) Certificate, Diploma
Job ID job-9670

Position Summary

At Alberta Blue Cross, we are dedicated to exceptional customer experience and community leadership. We’re committed to providing the best health coverage for our members and take an active role in promoting the wellness of all Albertans. We believe in what we do, and place trust in our employees to deliver our vision. Working at Alberta Blue Cross means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for training and career growth. If you’re excited about our brand and the contributions we make to the province, then we’d love for you to join us!

With the guidance of the Team Manager, the Team Lead supports and provides direction to employees on complex administration and contractual issues, ensuring timely and accurate administration of the financial business of Alberta Blue Cross Group Billing.  The successful candidate must possess a strong leadership skill set, exemplary interpersonal skills and a positive, professional attitude. In addition, the role requires strong problem-solving skills, change management aptitude, effective research and analytical approaches and a firm commitment to providing exceptional service to both our internal and external customers.


  • Serves as a senior resource for administrators in response to their questions and suggestions and assists with research and the administration of complex administration issues.
  • Investigates and resolves complex administration issues, inquiries or complaints.
  • Monitors turnaround, volumes and prepares reports as required.
  • Ensures continuous communication and knowledge transfer with administrators by sharing any changes to policies, procedures, or contract provisions.
  • Plays an active role in process reviews and other meetings, providing feedback and recommendations as required.
  • Represents Group Billing and presents issues and solutions for internal and external group clients as requested and required.
  • Oversees a book of business, posting payments, researching and reconciling discrepancies on bills.  
  • Oversees Group Billing email accounts and disseminates emails and tasks accordingly.
  • Responsible for scheduling late night shifts and updating staff calendar monthly.
  • Performs special functions, assignments and projects at the request of the Team Manager and Manager.
  • Provides information and works closely with both internal and external auditors under the direction of the Team Manager and Manager.
  • Plays an intricate role in the mentoring, training and coaching within the team and can provide input in performance management.
  • Completion of or willingness to complete financial training courses to ensure a high level of technical competency.


  • Completion of a Business Diploma or Certificate with a financial or accounting focus is beneficial.
  • Completion or willingness to complete Leadership/Supervisory Certificate program.
  • Requires high attention to detail and accuracy.
  • Highly customer-centric with a demonstrated commitment to exceptional customer service both internally and externally.
  • Embraces change and adapts quickly to changing expectations of the team function to align with business requirements.
  • Must be able to work under pressure and complete job tasks with high efficiency to accommodate the needs of the team. 
  • Self-directed with a strong sense of accountability and open to team manager’s feedback.
  • Exceptional interpersonal skills with strong proficiency in verbal and written communication.  Able to articulate when summarizing issues and resolution to higher level management.
  • Excellent organizational and time management skills with the ability to complete multiple   projects/tasks concurrently. 
  • Requires excellence in the decision making and problem-solving process with above average analytical skills.
  • Requires strong team player skills and positive attitude.
  • Requires strengths around flexibility, independence, priority and time management skills.
  • Demonstrated Microsoft Office.
  • Some overtime maybe required.

Alberta Blue Cross offers a competitive salary and benefits package and the opportunity to work in a challenging team-oriented environment. This position will remain open until a suitable candidate is selected. If you have the qualifications we are looking for, apply online at



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