About us

Vision

At Alberta Blue Cross^®, our Blue For Life^® vision reflects our commitment as an organization to have a greater presence in supporting and promoting the health and wellness of Albertans through all ages and stages of life. We can’t do that without you, because at Alberta Blue Cross^®, we believe that our people will deliver our vision.

When you join our team, you’re supporting our vision. Whatever your role is, you’re helping deliver lifelong benefits and support to more than 1.8 million customers. Think about that: more than 1.8 million people are impacted by the work that you do.

"Our Blue For Life^® vision is designed to serve our customers over their lifetimes, shifting with their needs as they transition through every age and stage of life—so they never have to leave their Alberta Blue Cross^® plan behind."

Here’s an idea of how your work at Alberta Blue Cross^® makes a difference:

Over 5,700
employer groups covered

Hundreds of thousands
of individual health plan members

64 million
claim lines processed with a value exceeding $3 billion in 2019

95 per cent
of our revenue is paid out in claims

Values

Our values were created by, for and with our people. Our employees are at the heart of everything we do, and together, we represent what Alberta Blue Cross^® stands for.

Our values define who we are and what we strive for every day. They’re a reflection of what’s important to you—our employees. That’s why, after reviewing the results of the company-wide values survey launched April 2018, we saw an opportunity to refresh our values. We asked our employees to share their feedback and worked together to establish four strong values that we all live by. Each value represents our culture and people.

Our values

Integrity and trust

We are respectful, ethical, honest and inclusive in all that we do.

Wellness and flexibility

We promote and inspire a healthy culture of support, adaptability and compassion across our workplace and our communities.

Customer committed

We are accountable and committed to our customers and passionate in the delivery of an exceptional customer experience.

Empowering potential

We support learning and growth while fostering a diverse environment that cultivates collaboration and innovation.

Core competencies

Our core competencies are behind everything we do. They’re the building blocks of our values, the benchmarks we use to guide every decision. You’ve already demonstrated the core competencies we look for—that’s why we hired you. As you continue your career journey with Alberta Blue Cross^®, you’ll find more opportunities to develop and demonstrate these skills.

Organizational awareness

Understanding how contributions relate to our organization and our Blue For Life^® vision.

Adaptability

Anticipating, understanding and adapting while supporting personal wellness.

Relationship building

Building and actively maintaining professional, respectful and ethical relationships.

Growth and development

Fostering personal development and professional growth and contributing to the development of those around them.

Accountability

Accepting responsibility for actions and decisions; providing an exceptional customer experience and acting in alignment with our values.

Customer experience

Customer committed—it’s one of our values and priorities. Customer experience plays a vital role in helping us achieve our Blue For Life^® vision by putting our customers at the centre of our business. Every employee at Alberta Blue Cross^® is in a position to make a positive impact on the lives of the people and communities we serve. When you join our team, you’re making a commitment to provide an exceptional experience to our customers.

At Alberta Blue Cross^®, we define customer experience as a customer's perception of our brand based on all the touchpoints they've had over the life of their relationship with us.

To create an exceptional customer experience, we

put our customers first,
provide value to our customers on their own terms,
are easy to work with,
are trusted and collaborative,
demonstrate a passion for caring and service, and
show our expertise and earn customer confidence.

As you get started here and along your journey, we supply you with the training, knowledge and tools to put people first. The success of our customer experience culture is determined by all of us.